ShippinG terms and use
In stock merchandise is shipped out in 3-5 business days, Monday through Friday. All shipments are normally delivered via UPS with shipping charges based on the total weight of each order. UPS guidelines require a physical address. Delivery is not available for P. O. Boxes.
We are currently shipping wine to the following states:
If you live in another state, please send us a message at CustomerService@NeighborhoodCellar.com to see if delivery is available in your state.
You must be present to sign for your package and must present a valid driver’s license showing that the receiving party is over 21 years of age.
You will receive an email with your shipment tracking information once your order has shipped from our facility. You may track your shipment through our site or through the carrier’s tracking system. Since a signature is required for delivery, you must be present to receive your shipment. Most carriers will attempt delivery a maximum of three times, after which the shipment will be returned to us. If a shipment is returned, we will charge you an additional shipping charge to re-ship your items. Please make arrangements with the shipping carrier noted on your shipment confirmation email if you are not able to receive and sign for the shipment. Most carriers have options to retain the shipment at their local office for pickup at your convenience. Please email us today if you need more info regarding how we ship.
returns & shipping charges
Due to the perishable nature of wine returns or refund will not be accepted. Wine orders for shipment that are canceled before shipping can be refunded less a 20% restocking fee.
This policy applies to Neighborhood Cellar retail purchases made at or through www.NeighborhoodCellar.com or on premise, and is not applicable to items bought from other retailers.
If you have any questions about your order please send us a message or call Customer Service at (214) 377-7059 Tuesday – Saturday, 1pm – 8pm CST.
merchandise damaged in transit
In the small chance that you receive a damaged item from Neighborhood Cellar, please contact us within 30 days of your purchase date. In order to keep up with our quality control information we may ask you to remit pictures and or return any unopened bottles for inspection. You may be entitled to a replacement, a refund or an account credit to be used for a later purchase, but that will be determined by Neighborhood Cellar's staff once your item has been received and reviewed.
Shipping during the warm months of the year has an increased risk of heat damage. Neighborhood Cellar is not responsible for wine damaged due to heat. It is the customers responsibility to be aware of shipping weather conditions.